De-Escalation Techniques with Patients
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About
This course helps you build skills for calming tense patient interactions. You will learn how to manage your emotions, listen carefully, communicate
Section 1: Emotional Self-Regulation 0/4 Lessons
- Lesson 1.1 Emotional Awareness
- Lesson 1.2 Maintaining Composure Under Pressure
- Lesson 1.3 Recovering After Difficult Interactions
- Section 1: Knowledge Check
Section 2: Active Listening and Patient Understand 0/4 Lessons
- Lesson 2.1 Listening Without Interrupting
- Lesson 2.2 Demonstrating Empathy
- Lesson 2.3 Clarifying Concerns and Needs
- Section 2: Knowledge Check
Section 3: Calm and Respectful Communication 0/4 Lessons
- Lesson 3.1 Using Calm Verbal Communication
- Lesson 3.2 Managing Nonverbal Communication
- Lesson 3.3 Adapting Communication to Patient Needs
- Section 3: Knowledge Check
Section 4: Managing Escalating Patient Emotions 0/4 Lessons
- Lesson 4.1 Recognizing Escalation Warning Signs
- Lesson 4.2 Reducing Emotional Intensity
- Lesson 4.3 Redirecting Conversations Constructively
- Section 4: Knowledge Check
Section 5: Conflict Reduction and Resolution 0/4 Lessons
- Lesson 5.1 Addressing Complaints Professionally
- Lesson 5.2 Seeking Collaborative Solutions
- Lesson 5.3 Escalating Issues Appropriately
- Section 5: Knowledge Check
Section 6: Maintaining Safety and Boundaries 0/3 Lessons
- Lesson 6.1 Maintaining Professional Boundaries
- Lesson 6.2 Supporting Physical Safety
- Section 6: Knowledge Check
Section 7: Collaborative Problem-Solving 0/3 Lessons
- Lesson 7.1 Identifying Patient Priorities
- Lesson 7.2 Discussing Options Respectfully
- Section 7: Knowledge Check
Section 8: Recovery, Reflection, and Growth 0/4 Lessons
- Lesson 8.1 Reflecting on Patient Interactions
- Lesson 8.2 Applying Feedback and Coaching
- Lesson 8.3 Building Long-Term De-Escalation Capability
- Section 8: Knowledge Check
Section 9: Earn Your De-Escalation Credential 0/1 Lessons
- Final Knowledge Check