Healthcare Customer Service & Patient Experience Excellence
Get a certificate by completing the course.
About
This course helps you develop professional healthcare customer service and patient experience skills. You will learn how to communicate
Section 1: Professional Front Desk Interaction 0/3 Lessons
- Lesson 1.1 Welcoming Patients Professionally
- Lesson 1.2 Managing Front Desk Operations
- Section 1: Knowledge Check
Section 2: Empathy and Compassionate Patient Suppo 0/3 Lessons
- Lesson 2.1 Listening with Empathy
- Lesson 2.2 Demonstrating Compassionate Support
- Section 2: Knowledge Check
Section 3: Communication Clarity and Guidance 0/3 Lessons
- Lesson 3.1 Explaining Information Clearly
- Lesson 3.2 Guiding Patients Through Processes
- Section 3: Knowledge Check
Section 4: Emotional Regulation and Composure 0/3 Lessons
- Lesson 4.1 Maintaining Professional Composure
- Lesson 4.2 Responding Professionally to Stress
- Section 4: Knowledge Check
Section 5: Conflict De-escalation and Recovery 0/3 Lessons
- Lesson 5.1 Recognizing Escalation Risks
- Lesson 5.2 De-escalating Difficult Interactions
- Section 5: Knowledge Check
Section 6: Patient Experience and Hospitality 0/3 Lessons
- Lesson 6.1 Demonstrating a Hospitality Mindset
- Lesson 6.2 Supporting Patient Satisfaction
- Section 6: Knowledge Check
Section 7: Coordination and Care Communication 0/3 Lessons
- Lesson 7.1 Communicating with Healthcare Teams
- Lesson 7.2 Supporting Coordinated Patient Service
- Section 7: Knowledge Check
Section 8: Post-Visit Follow-Up and Reassurance 0/5 Lessons
- Lesson 8.1 Following Up Appropriately
- Lesson 8.2 Escalating Unresolved Issues
- Lesson 8.3 Confirming Resolution
- Lesson 8.4 Restoring Patient Confidence
- Section 8: Knowledge Check
Section 9: Accountability and Improvement 0/3 Lessons
- Lesson 9.1 Learning from Feedback
- Lesson 9.2 Taking Ownership of Service Quality
- Section 9: Knowledge Check
Section 10: Earn Healthcare Excellence Credential 0/1 Lessons
- Section 10: Knowledge Check