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Problem Solving in the Workplace

Get a certificate by completing the course.

About

This course helps you build practical problem-solving skills for the workplace. You will learn how to recognize problems, gather information,

Price
Free
Total Lessons
35 Lessons
Section 1: Recognizing and Defining Problems 0/5 Lessons
  • Lesson 1.1 Noticing Workplace Problems
  • Lesson 1.2 Clarifying the Problem
  • Lesson 1.3 Describing Problems Clearly
  • Lesson 1.4 Anticipating Potential Problems
  • Section 1: Knowledge Check
Section 2: Gathering Relevant Information 0/4 Lessons
  • Lesson 2.1 Asking Effective Questions
  • Lesson 2.2 Reviewing Workplace Information
  • Lesson 2.3 Using AI Responsibly for Problem-Solving
  • Section 2: Knowledge Check
Section 3: Analyzing Causes & Contributing Factors 0/4 Lessons
  • Lesson 3.1 Looking Beyond Surface Issues
  • Lesson 3.2 Identifying Patterns and Trends
  • Lesson 3.3 Considering Multiple Factors
  • Section 3: Knowledge Check
Section 4: Generating Practical Solutions 0/5 Lessons
  • Lesson 4.1 Reviewing Previous Solutions
  • Lesson 4.2 Identifying Possible Solutions
  • Lesson 4.3 Adapting Solutions to the Situation
  • Lesson 4.4 Balancing Creativity and Practicality
  • Section 4: Knowledge Check
Section 5: Evaluating Options and Making Decisions 0/4 Lessons
  • Lesson 5.1 Comparing Solution Options
  • Lesson 5.2 Making Responsible Decisions
  • Lesson 5.3 Knowing When to Escalate
  • Section 5: Knowledge Check
Section 6: Taking Action and Following Through 0/4 Lessons
  • Lesson 6.1 Implementing Solutions
  • Lesson 6.2 Monitoring Progress
  • Lesson 6.3 Following Through Professionally
  • Section 6: Knowledge Check
Section 7: Collaborating to Solve Problems 0/4 Lessons
  • Lesson 7.1 Communicating During Problem-Solving
  • Lesson 7.2 Listening to Different Perspectives
  • Lesson 7.3 Contributing to Team Solutions
  • Section 7: Knowledge Check
Section 8: Learning and Improving from Problems 0/4 Lessons
  • Lesson 8.1 Reflecting on Problem-Solving Experiences
  • Lesson 8.2 Applying Lessons Learned
  • Lesson 8.3 Supporting Continuous Improvement
  • Section 8: Knowledge Check
Section 9: Earn Your Credential 0/1 Lessons
  • Final Knowledge Check