Professional Communication in Hospitality
Get a certificate by completing the course.
About
This course helps you communicate professionally in hospitality workplaces. You will learn how to speak with guests, coworkers, supervisors, and
Section 1: Guest-Focused Communication 0/5 Lessons
- Lesson 1.1 Welcoming and Greeting Guests
- Lesson 1.2 Active Listening to Guests
- Lesson 1.3 Professional Verbal Communication
- Lesson 1.4 Positive Nonverbal Communication
- Section 1: Knowledge Check
Section 2: Hospitality Team Communication 0/5 Lessons
- Lesson 2.1 Coordinating Service Information
- Lesson 2.2 Professional Workplace Dialogue
- Lesson 2.3 Clarifying Responsibilities and Expectations
- Lesson 2.4 Communicating During High-Pressure Situations
- Section 2: Knowledge Check
Section 3: Handling Difficult Service Conversation 0/5 Lessons
- Lesson 3.1 Remaining Calm and Professional
- Lesson 3.2 Demonstrating Empathy
- Lesson 3.3 Problem Resolution Communication
- Lesson 3.4 Escalating Issues Appropriately
- Section 3: Knowledge Check
Section 4: Professionalism & Hospitality Presence 0/5 Lessons
- Lesson 4.1 Professional Appearance and Conduct
- Lesson 4.2 Cultural Awareness and Respect
- Lesson 4.3 Digital and Phone Communication
- Lesson 4.4 Representing the Organization with Discretion
- Section 4: Knowledge Check
Section 5: Hospitality Communication Credential 0/2 Lessons
- Earn Your Hospitality Communication Credential
- Final Knowledge Check